Reference

What this privacy policy covers

We explain what we collect from your account, cookies, support chats, and DANA, OVO, GoPay, or QRIS records before you open an account, so you can see the…

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bejototologin What this privacy policy covers
CONTACT PATHS

Where to send a privacy request

If you want access to the data we hold, a correction, or a deletion request where local law allows it, contact us by WhatsApp, live chat, or email. We answer in English and Indonesian from 09:00 to 23:00 WIB. Before we change sensitive records, we check the email or phone number tied to the account, so your request reaches the right file.

Team online

WhatsApp

Message the number linked to your account if you need a record check, correction, or change request. We use that channel to confirm the right profile before we discuss stored data or wallet traces.

Live Chat

Open live chat when you are signed in and want a fast answer about cookies, login history, or payment references. We can see the active session and point you to the records that relate to that visit.

Email

Email works well when you want a written trail for a request, especially if you need us to compare a new phone number, email, or name with the account file before we update it.

DATA HANDLING

Security, cookies, and retention

This page is built around clear handling of your records. We explain what sits in the account file, what cookies do on Chrome, Safari, and mobile browsers, and how we verify a…

Account Data

We keep the account file focused on what you submit and what we need to operate it: contact details, login history, and support records. Old values are replaced in the working file when an update is verified.

Payment Traces

When you use DANA, OVO, GoPay, or QRIS, we keep the transaction reference, amount, and status so we can match the wallet event to your account and settle support questions without guessing.

Cookie Choices

Our first-visit banner lets you accept or change cookies, and your browser can clear them later. On Chrome, Safari, Android, or iPhone, those settings help manage session memory and language preference.

Device Checks

If a login comes from a new device, we may ask for a code through your registered email or phone before we let the session continue. That step keeps access tied to the account holder.

Retention

We keep records only as long as we need them for account handling, transaction support, legal duties, or dispute handling. After that period ends, they leave active use and are removed from the routine file.

Request Changes

If you want a correction or a record-use restriction, contact us from the address linked to the account. We verify the request against existing details, then update the record or explain the legal limit.

Privacy policy questions people ask

These answers explain what we collect, how cookie choices work on phone and desktop, and how you can reach us if you want a correction or a copy of your record. We keep the language plain so you can check your rights before you open an account or continue from Indonesia, where access depends on local law and is available only where local law permits.

We ask for the details needed to create and secure your account: name, contact number or email, device signals, and basic login records. If you add DANA, OVO, GoPay, or QRIS activity, we also keep the related transaction reference.

We use payment records to match the transaction to your wallet, spot mismatches, and answer support questions. Those records are kept with the account file, not used for unrelated purposes, and are handled only within the access rules that apply to your location.

Yes. Send a request through the contact channel tied to your account, and we will confirm your identity before sharing what we hold. If local law limits access, we will explain the part we can provide and the part we must keep back.

Send the new details from your registered contact point, then we will verify the change against existing records. That keeps the account file accurate and helps us avoid sending security messages to the wrong inbox or handset.

Cookies may stay on the browser you use until you clear them or change the setting in Chrome, Safari, or Firefox. We use them for login state, language choice, and basic session handling, not to read personal messages.

Use WhatsApp, live chat, or email, and include the username or phone number linked to the account. We answer from 09:00 to 23:00 WIB, in English or Indonesian, so your request reaches the right team.

Access depends on local law and is available only where local law permits. If a location is restricted, we do not invite you to continue from that place, and our support team will say so directly.

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